When booking a program/course on this website, a contract is made when the booking is confirmed by Waterman Lanzarote either in writing, email or verbally. When making a booking with Waterman Lanzarote you are confirming that you have read and agree with these terms and conditions.
General terms
You must be 18 years or older to use this Service.
If you are younger than 18 years old you need to be accompanied with an elderly person.
You must provide your full legal name, a valid email address, and any other information needed in order to complete the booking process.
Payment
Payment can be made with bank transfer or via cash. The person submitting the booking form accepts responsibility for payment for everyone listed on the booking form and is responsible for ensuring that all other persons listed on the booking form are aware of the terms and conditions.
We provide you with option to make a reservation in advance to secure a spot for you in any of Waterman Lanzarote programs. Reservation fee is 20% of the total price and will be deducted from the entire program fee.
If the amount is not paid prior to arrival, your reservation will be cancelled automatically. We do not refund reservation fee.
Please refer to Cancellation policy if you paid the entire program fee in advance and wish to cancel our services for any reason.
Receipt
We will provide you with receipt when sending you the payment of 20%.
Changing your booking
Waterman Lanzarote will make every effort to arrange any changes requested after the booking has been confirmed, providing it is more than 14 days before the course start date. Any changes are subject to availability of course dates.
If the changes are less than 14 days prior to the course start date you will be responsible for paying the full or part of balance on the original booking.
Please refer to cancellation policy that describes what amount of fee can be refunded or reused to change your booking.
In exceptional and extenuating circumstances we may waiver the above. i.e. bereavement, serious illness.
Cancellation policy
In case of cancellation on your behalf for whatever reason, money is refunded based on the following timeline principles:
Cancellation in up to 7 days before your program start date, entire amount excluding reservation fee (20%).
Cancellation in 7 days before your program start date, 50% of total price.
Cancellation in less than 7 days your program start date, no refund.
Waterman Lanzarote uses withheld funds to cover costs related to cancellation. If you find someone to fill your spot and they pay the total price of the program, we refund you the entire amount.
Course Participation Liability and Other Important Information
The activities of surfing carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors. All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking. No-one should participate in any of Waterman Lanzarote activities if they are suffering from a heart condition or if they are pregnant.
All participants should not be in no circumstances under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide to all instructions and decisions that Waterman Lanzarote and its instructors make. Participants will have the use of Waterman Lanzarote equipment during their lessons. Whereas Waterman Lanzarote takes all reasonable measures to ensure the safety and good condition of that equipment, participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
Waterman Lanzarote does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, Waterman Lanzarote assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.
Surf/ Kite/ SUP conditions
In the rare event that Waterman Lanzarote considers conditions to be unsuitable for your activity we will make all efforts to reschedule your lesson. If Waterman Lanzarote may not be able to reschedule your lesson, in this case a refund will be issued.
Prices
The prices printed on this website/form are valid at the time of publication. Waterman Lanzarote reserves the right to increase or reduce any of these prices any time after publication.
